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Process Improvement

1) Selection of a process to improve

This training course, the first in a sequence of 3 courses, is intended to be of use as a resource for managers, trainers and improvement facilitators, and provides a guide to Process Improvement. 


This training course explains what Process Improvement is, why it is important and how it can be used to design, operate and continuously improve business processes. 


This course sets out to provide a methodology for identifying, selecting and continuously improving processes. 


Course Contents:


  • What is process improvement?

  • Selecting processes for improvement

  • Preparation for process improvement

  • Process analysis/redesign

  • Process mapping techniques

  • Process measurement techniques

  • Process improvement techniques

  • Implementing process improvements.


2) Implementation of a continuous improvement process

This training course, the second in the sequence of 3 courses, explains a step by step approach to improve the quality of performance throughout an organisation.


The course is divided into two main parts. The first part identifies what Continuous Improvement is about and why it could be different. The second part starts with an implementation overview, followed by six detailed implementation steps, which seeks to answer many of the "How to?" questions.


Course Content:

  • What is Continuous Improvement?

  • Key Continuous Improvement themes

  • Why is Continuous Improvement Different?

  • Implementation Overview

  • Step by Step Approach

  • Workshop Formats and Implementation Plans.


3) Managing successful improvement projects

This training course, the third in a sequence of 3 courses, explains a structured approach to running successful Improvement Projects and is designed to be used by those setting up and running Quality and Process Improvement Projects.


In today's customer-focused, team-based organisations, projects are becoming a way of life and there is a need for a structured but practical approach which staff at all levels can follow to help them achieve tangible benefits.


This training course sets out to provide a straightforward, proven 5-Stage approach to running successful improvement projects, together with guidance on how to set-up, manage and control them. 


Course Contents:

Section 1:        Project Selection

Section 2:        Setting Up A Project

Section 3:        The 5-Stage Project Approach

Section 4:        Planning Meetings and Reporting Progress.

Section 5:        Project Control

Section 6:        Cost Management

Benchmarking for business excellence

In an increasingly competitive world, it is no longer sufficient to be engaged in a continuous improvement process.


Most organisations are conscious of the need to change, and competitive edge now often depends on the rate at which improvements can be achieved.


Benchmarking is the approach adopted by those organisations that are not satisfied knowing that their performance today is better than it was yesterday, but who emphasise learning from the best and achieving world class levels of performance.


This training course is a practical, systematic guide to Benchmarking and explains a proven approach for successful implementation. 


Course contents

Section 1:        Successful benchmarking.

Section 2:        Step I - Select a benchmark process/subject.

Section 3:        Step 2 - Analyse the current situation.

Section 4:        Step 3 - Identify comparator data sources.

Section 5:        Step 4 - Plan and collect data.

Section 6:        Step 5 - Determine the performance gap.

Section 7:        Step 6 - Develop plans for improvement.

Section 8:        Step 7 - Implement plans.

Section 9:        Step 8 - Monitor & review for continuous improvement.

Section 10:      Managing a benchmarking project.

Section 11:      Benchmarking resources.


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